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Resort Guest Service Coordinator

1 month ago

Singapore AMARA SANCTUARY RESORT SENTOSA Full time

AMARA SANCTUARY RESORT SENTOSA is currently seeking a skilled Resort Guest Service Coordinator to join our team.

Job Summary

The Resort Guest Service Coordinator will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records. This role requires excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming guest service, responding promptly to inquiries and resolving issues efficiently.
  • Verify payment and incidental costs, utilizing credit information to ensure accuracy.
  • Maintain accurate logs of messages, mail, packages, parcels, or other items for guest delivery.
  • Manage cash float and maintain accurate accounting of transactions.
  • Ensure folios and charges are accurately keyed into the system.
  • Facilitate guest departures by providing detailed statements and collecting all payments due.
  • Support Concierge services, arranging transportation upon guest request.
  • Assist Concierge in handling guest enquiries related to tourist and transport information in Sentosa and Singapore.
  • Perform duties as assigned by the Front Office Manager.
Requirements:
  • Maintain the highest standards of professionalism, ethics, grooming, and attitude towards staff and guests.
  • Excellent Interpersonal and Communications Skills.
  • High level of interpersonal skills required.
  • Customer service oriented.
  • Good knowledge in resort and tourism.
  • GCE 'O' levels and above.
  • Able to work on shifts, weekends, and public holidays.
  • Knowledge of Front Office Operating System (HMS) would be an added advantage.
Salary:

We offer a competitive salary of SGD $40,000 - $60,000 per annum, depending on experience.

About Us:

At AMARA SANCTUARY RESORT SENTOSA, we strive to provide exceptional service to our guests, creating unforgettable experiences that leave a lasting impression. Join us and become part of our dedicated team