Senior Customer Service Manager

2 months ago


Singapur, Singapore United Overseas Bank Full time

About the Role

As a Senior Customer Service Manager at United Overseas Bank, you will be responsible for leading a team of customer service representatives in providing exceptional service to our customers.

Key Responsibilities

  • Resolve complex customer complaints and issues in a timely and professional manner.
  • Proactively identify and address customer pain points to improve overall customer satisfaction.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless customer experience.

Requirements

  • Bachelor's degree in a related field.
  • Minimum 5 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

About United Overseas Bank

United Overseas Bank is a leading bank in Asia with a global network of over 500 branches and offices. We are committed to providing exceptional service to our customers and employees.



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