Technical Specialist
3 weeks ago
Job Title: Technical Specialist
Job Summary:
We are seeking a highly skilled Technical Specialist to join our team at Courts Singapore. As a Technical Specialist, you will be responsible for performing general administration duties, assisting merchandisers on S4-related campaigns, and providing technical support for mobile device repairs.
Key Responsibilities:
- Perform general administration duties
- Assist merchandisers on S4-related campaigns
- Provide technical support for mobile device repairs
- Diagnose, troubleshoot, and repair mobile devices
- Quality control and testing of repaired devices
- Resolve customer inquiries
- Maintain and use repair tools and equipment
- Provide estimates and quotes
- Ability to multi-task between repairs and customer service
Requirements:
- Proficient in MS Office and Excel
- Experience in handphone repair
- Basic computer hardware knowledge
- Up-to-date knowledge of various operating systems
- O Level/ITE Nitec/Diploma in related fields
- Minimum 1 year of working experience
- Ability to repair a variety of mobile devices
Personal Attributes:
- Willingness to work on weekends, public holidays, and retail hours
- Committed and able to work independently
- Customer service-oriented
- Attention to detail and initiative
- Good interpersonal and communication skills
- Excellent time management skills and ability to prioritize work
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