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Service Delivery Lead

1 week ago

Singapore Adventus Pte Ltd Full time

Adventus Pte Ltd is seeking a skilled Service Delivery Lead to join our team. In this role, you will manage and communicate with key holders on daily operational support, ensuring that our clients' needs are met.

Key Responsibilities:
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for service delivery

As a Service Delivery Lead, you will be responsible for service delivery of account and prioritization of work requests. You will also manage a team of desktop/system/network and helpdesk engineers during transition phases.

You will identify operational gaps and drive to ensure closure, both internally and externally. Maintaining long term healthy customer relationships is essential, acting as the bridge between clients and internal teams.

The ideal candidate will have excellent interpersonal skills, both written and presentation. They will be able to multi-task and handle a large portfolio of customer accounts.