Head of Service Delivery
2 days ago
Head of Service Delivery
The Head of Service Delivery will drive the successful implementation of the company's financial compliance solutions across multiple regions. This role requires strong leadership, stakeholder management, and a focus on operational excellence to ensure smooth deployments, regulatory adherence, and client satisfaction.
Key ResponsibilitiesService Delivery & Implementation
- Lead the rollout of Tookitaki's On-Premise and CaaS solutions for global clients.
- Oversee end-to-end deployment, integration, and transition to support teams.
- Continuously refine processes to enhance service efficiency.
Client & Stakeholder Engagement
- Act as the primary escalation contact for key implementation projects.
- Work closely with banks, fintechs, and regulators to facilitate seamless adoption.
- Implement feedback mechanisms to improve service quality.
Team Leadership & Operational Excellence
- Build and mentor a team of Project Managers and Deployment Engineers.
- Set and monitor KPIs to ensure high service standards.
- Cultivate a culture of continuous learning, innovation, and process optimization.
This role is ideal for a strategic leader who thrives on delivering impactful compliance solutions while driving efficiency and excellence on a global scale.
Tell employers what skills you haveCustomer Relationship
Managed Services
Leadership
Operational Excellence
Regulatory Compliance
Process Improvement
Customer Engagement
Relationship Management
Investment Management
Yoga
Team Leadership
Customer Satisfaction
Stakeholder Management
Delivery Management
Service Delivery
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