Head of Delivery

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As the **Head of Delivery,** you'd be able to work on and solve some of the many interesting challenges we are facing, learn new ways of working, and build delightful high-quality products for our customers.

**Responsibilities**:
The Head of Delivery acts as the point of contact for a broad set of stakeholders and ensures that the technology department meets both the business and technology objectives. The role has the following functions reporting into it:

- **Delivery**: a team of scrum masters led by the Chief Scrum Master and close partnership with the Coaches
- **Business Analysis**: a team supporting the business in scoping and defining products and experiences.
- **Quality Engineering**: a team focused on test automation of customer journeys
- **Performance**: a team supporting the technology teams in technology strategy, vendor, and budget management
- **Note**: The above functions report in from a blended geographic location with teams spread across Singapore, India, Vietnam, Australia, China and Malaysia.

Other responsibilities include:

- Providing a strategic mindset, with strong understanding of business priorities, operational realities, and technology capabilities. Able to "translate across" business, technology and enablement functions, and work with product owners and business SMEs
- Define and refine ways of working for the bank aligning the business and technology teams to deliver products in a high quality and risk aware manner.
- Strong leadership and stakeholder management skills to influence decisions across multiple products, technology, and operations teams.
- Define and manage the technology budget of USD $75-80 Million aligned to the annual corporate budgeting cycle
- Lead the vendor management aspect for all technology related vendors.
- Working with the other teams within technology, define the technology strategy and align to the product roadmap.
- Support the CIO for board and executive paper submissions.
- Lead a team of quality engineers to define and implementation strategy and deliver quality software outcomes for our customers.
- Lead a team of business analysts to scope and refine the customer and product requirements
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters together with Line 1 and Line 2 risk teams.
- Be a creative problem-solver with good multi-tasking skills, able to prioritise issues and resolve them efficiently with flexibility and responsiveness to changing priorities

In order to be successful at the role, you must have the following:

- 10+ years in a similar role within a complex operating environment (Banking, Finance, Telecoms)
- Experience as a change agent able to drive and influence an agile organisation.
- Positive and energetic work attitude.
- Well-organized and disciplined, but also adaptable approach to work.
- Able to multi-task and manage numerous deliverables effectively.
- Working independently with mínimal guidance whenever necessary.
- Strong written and communication skills
- Experience building communities of practice
- Strategic mindset

**Role Specific Technical Competencies**
- Banking experience preferred and/or experience within a new product development environment.
- Understanding of the practices of cloud and/or DevOps
- Experience in driving software quality and embedding into agile teams.

**Come as you are** Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that's what we focus and want from you. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.