Delivery Excellence Lead

4 days ago


Singapore This is an IT support group Full time

As a key member of our team, you will be responsible for leading the delivery of multiple public sector accounts in Singapore.

You will work closely with engagement managers and delivery executives to ensure effective delivery governance procedures are established and implemented across the portfolio.

This role requires a strong leadership focus on quality assurance, risk management, financial management, and client satisfaction.

About the Role
  • Establish and maintain effective delivery governance procedures across the portfolio.
  • Lead efforts related to quality assurance, risk management, and issue resolution.
  • Oversee financial management, including cost optimization and revenue recovery.
  • Champion client satisfaction within the portfolio's projects and engagements.
  • Manage commercial and contractual matters within the portfolio.
  • Lead team management, talent development, and succession planning initiatives.


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