Service Delivery Manager

Roles & ResponsibilitiesThe ICT Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of IT services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in...

About ETeamETeam is a dynamic organization committed to delivering high-quality IT services. We are looking for a skilled professional to join our team as an IT Service Delivery Manager.Job OverviewThis role involves managing the delivery of IT services to meet business needs. The successful candidate will be responsible for:Developing and implementing...

Roles & ResponsibilitiesWe are looking for an IT service professional with customer and serviceorientation and proven working experience. Service Delivery Manager's duty isto facilitate the planning, timely execution, and delivery of all relevant projects,on budget and within scope, in accordance with business priorities. In thisposition, you will be the...

Roles & ResponsibilitiesOverview of Role:To lead, manage, and drive the Operations/Projects for each of the Company's Managed Services outsourcing client assigned.Responsibilities:Responsible for managing all aspects of day-to-day Service Delivery Support. Work closely with all operational areas of their assigned accounts/business units, in particular with...

Roles & ResponsibilitiesResponsibilitiesLead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues escalated and prioritized Act as the point of contact for service...

We are seeking a seasoned IT professional to fill the position of IT Service Delivery Manager at Triton AI Pte Ltd. In this role, you will be responsible for overseeing the delivery of high-quality IT services and support to our customers. The ideal candidate will have a minimum of 7 years of experience in technical IT support, preferably in an MNC or large...

Roles & ResponsibilitiesAn SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs’ oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are...

Roles & ResponsibilitiesAn SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs’ oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are...

Roles & ResponsibilitiesAn SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs' oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

Roles & ResponsibilitiesHandle day-to-day operation Meet account SLA deliverables Manage customer escalation Manage operation team and operation cost Manage partners Redefine current process to improve efficiency Daily/Weekly/ Monthly Reporting Escalation are managed and perform timely updates Ensure SLA and SLA reporting Track cost and drive cost...

We are looking for a highly motivated individual to join our team as a Contact Centre Manager. As a key member of our team, you will be responsible for managing process improvement projects and working closely with stakeholders to ensure that requirements are met.Your strong background in system enhancement planning and project management will be essential...

Roles & ResponsibilitiesSkills Requirement •Bachelor's degree in Information Technology, Computer Science, Engineering or similar areas. •15+ years of experience in IT with 8+ years in Delivery Management •Prior experience in managing multi-ethnic, multi-geo teams. •Experience managing delivery in BFSI domain, Retail Banking and Payments exposure...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesYou will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.An SDM is responsible for the...

Roles & ResponsibilitiesService Delivery Manager's role will be client facing and the successful candidate will be tasked with managing the customer relationship and daily operation run for our key clients.RESPONSIBILITIES1. Build relationships with customer and be the single point of contact for all service-related matters associated with the account and/or...

Key ResponsibilitiesIn this role, you will be responsible for:Monitoring and ReportingProviding strategic directions for standardizing of Secure Network Operations Centre (SNOC) monitoring and efficient use of resources for pro-active application/infrastructure monitoring.Overseeing creation and availability of SNOC monitoring metrics and alerts' reports for...

Clinical Service Delivery ManagerWe are seeking a highly skilled and experienced Clinical Service Delivery Manager to join our IT support team. As a key member of the team, you will be responsible for overseeing the clinical service delivery operations, including tasks related to Inpatient, Homecare, and Daycare services.Key Responsibilities:Service...