Bank Call Centre Team Member

**Responsibilities**: - Maintain the knowledge database of the eBanking Call Centre. Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner. - Act as Subject Matter Expert for a specific focus area e.g. Authentication,...

Job Opportunity in Banking Call CentreAbout the Role:We are seeking a skilled and customer-focused individual to join our team as a banking call centre representative.The ideal candidate will have excellent communication skills, be able to understand customer needs and provide tailored solutions.Able to identify opportunities to enhance customer experience...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

Job Role: Customer Service RepresentativeRole Overview:We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound calls from customers regarding banking services.Your primary objective will be to provide accurate and timely responses to customer...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

*Award-Winning Customer Service *Promising Career Progression *Training provided and continuous support from superior *Great banking career opportunity *5 days work week - 4 weekdays 1 weekend *Must be open to night shifts and must be flexible* *Attractive Allowances* We are partnering with one of the well-established Local Banks in Singapore that provides...