Banking Services Call Centre

**Responsibilities**: - Maintain the knowledge database of the eBanking Call Centre. Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner. - Act as Subject Matter Expert for a specific focus area e.g. Authentication,...

Job Opportunity in Banking Call CentreAbout the Role:We are seeking a skilled and customer-focused individual to join our team as a banking call centre representative.The ideal candidate will have excellent communication skills, be able to understand customer needs and provide tailored solutions.Able to identify opportunities to enhance customer experience...

*Award-Winning Customer Service *Promising Career Progression *Training provided and continuous support from superior *Great banking career opportunity *5 days work week - 4 weekdays 1 weekend *Must be open to night shifts and must be flexible* *Attractive Allowances* We are partnering with one of the well-established Local Banks in Singapore that provides...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

Experience:Min 2 Years in Call Centre. As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service quality. - Ensuring accuracy and compliance in handling customer requests. - Cross-selling the...

Our client is a leading figure in the banking industry. They are looking for outgoing and meticulous candidates who are able to support calls from customers, ensuring a high standard of service and professionalism. Location: DBS Asia Hub/DBS Asia Gateway Salary: Allowance: PM Shift: $1000 AM Shift: $400 Deliver personalized service over the telephone...

**Job Title:** Banking Call Centre Customer Service RepresentativeIn today's fast-paced banking environment, our team is seeking a highly motivated and customer-focused individual to join our call centre as a Customer Service Representative.This is an excellent opportunity for those who are passionate about delivering exceptional customer experiences and...

Preferably with Customer Service experience in banking/financial call centre environment. - Interact with internal & external customers to answer customers queries related to Corporate Banking products. - Maintaining a positive, empathetic, and professional attitude toward customers. - Responding promptly to customer inquiries on general and transactional...