Banking Call Centre Customer Service Representative

1 week ago


Singapore beBeeCustomerService Full time $3,500 - $4,500

**Job Title:** Banking Call Centre Customer Service Representative

In today's fast-paced banking environment, our team is seeking a highly motivated and customer-focused individual to join our call centre as a Customer Service Representative.

This is an excellent opportunity for those who are passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic team environment.

We are looking for someone who is friendly, approachable, and has excellent communication skills. As a Customer Service Representative, you will be the first point of contact for our customers, handling inbound calls and resolving their queries in a timely and professional manner.

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • A strong ability to work in a team environment
  • Ability to multitask and handle high volumes of calls
  • Friendly and approachable demeanor

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The chance to work with a variety of interesting and complex customer issues

Shift Timings:

We offer two shift options:

  1. Weekends Shift: 5 working days, 1 rest day and 1 off day per week (42.5 hours per week)
  2. AM & PM Shifts + Weekends / Night: Example of work schedule (variable shifts)

Please note that shift timings may vary depending on business needs.

Responsibilities:

Our ideal candidate will have a strong ability to work independently, think critically, and make sound decisions quickly. You will be responsible for handling inbound calls, resolving customer queries, and providing solutions that meet their needs.

What we offer:

  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A competitive salary and benefits package
  • The chance to work with a variety of interesting and complex customer issues


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