Customer Service Representative

6 days ago

Singapore D L RESOURCES PTE LTD Full time

**Job Description**:
Inbound call handling for Bank's Accounts servicing,

campaigns, products enquiries and helpdesk enquiries

Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of

customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements
- Degree/ Diploma in any discipline.
- Fresh graduates are encouraged to apply.
- Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
- Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

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