Call Centre for Bank

1 week ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Responsibilities**:

- Maintain the knowledge database of the eBanking Call Centre. Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
- Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
- Ensure activities performed are in compliance with relevant regulations and internal policies.
- Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
- Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
- Support any ad-hoc tasks / requests as assigned from time to time.
- Required to work night shift (i.e. 5pm to 2am) from time to time.
- Provide support as a team also for Hong Kong Public Holidays.
- Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
- Meticulous and efficient working style
- Ability to work under pressure
- Degree with at least 3 years of related banking working experience
- Previous experience in client service or call centre is preferred
- Good understanding of Banking and financial products
- Also able to handle verbal and written communication with clients whose main languages are Mandarin or Cantonese a benefit as a support to the market the role is serving

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