
Call Centre Representative
1 week ago
Preferably with Customer Service experience in banking/financial call centre environment.
- Interact with internal & external customers to answer customers queries related to Corporate Banking products.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues
**Job Types**: Full-time, Contract
Contract length: 12 months
Schedule:
- Day shift
- Early shift
- Late shift
- Night shift
**Experience**:
- Call center: 1 year (preferred)
- Customer support: 1 year (preferred)
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