Customer Relationship Manager

6 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Overview

The Office of Campus Housing (OCH) is responsible for providing a safe, secure, and conducive living environment for students and faculty. We are seeking a highly skilled and motivated individual to join our team as a Senior Executive, Facilities Management.

The successful candidate will be responsible for coordinating, scheduling, and conducting daily inspections of OCH-managed spaces/rooms to ensure a safe, secure, and conducive living environment. You will also be responsible for managing and resolving residents' requests/feedback/complaints received via prevailing avenues.

In addition, you will prepare work requisitions and purchase orders for maintenance and improvement works, plan and prepare advisories for residents on scheduled maintenance and unscheduled works, and adhere to preventive maintenance schedules.

Requirements
  • More than 5 years of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property manager.
  • Experience in student hostels, staff housing, or hospitality services would be advantageous for this role.


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