Serviced Residence Ambassador

7 days ago

Singapore beBeeHospitality Full time $4,500 - $5,500
Job Description

This is an exciting opportunity to join our team as a Guest Service Executive.

The successful candidate will be responsible for supporting the daily guest service operations in our Serviced Residence.

You will create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home.

As a key member of the team, you will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities:
  • Guest Service Operations
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents' accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents' valuables and belongings
Required Skills and Qualifications

We are looking for candidates with excellent communication and interpersonal skills.

A strong attention to detail and ability to multitask is also essential.

Candidates must have previous experience in a similar role and be able to work well under pressure.

Benefits
  • Flexible Benefits Package
  • Comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Strong advocate of staff volunteerism
  • Wellness programmes
Others

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values.

We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

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