
Luxury Service Ambassador
2 days ago
As a highly skilled concierge, you will be responsible for delivering exceptional service to esteemed residents and their guests.
- Welcome and acknowledge all Residence owners and their guests according to the highest standards, anticipate and address their needs, and thank them with genuine appreciation.
- Respond to visitor information requests, special arrangements, or services by making arrangements or identifying appropriate providers.
- Address special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Gather and provide information about the property and surrounding area amenities, including events and activities.
- Answer calls, messages, and questions while recording and processing them as necessary to resolve issues.
- Understand and assist with owners' reservation services.
- Coordinate elevator scheduling for move-in/out for Residence owners/tenants.
- Perform Lobby Ambassador tasks.
- Report incidents, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Communicate effectively using clear language, prepare written documents accurately, and answer telephones using proper etiquette.
- Develop positive working relationships with others, support team goals, and listen/respond appropriately to employee concerns.
- Meet quality assurance expectations and standards.
- Work extended periods on your feet or in a seated position.
- Minimum 1 year of experience in a similar role, preferably in luxury settings.
- Exceptional communication and interpersonal skills, ability to build rapport and anticipate high-net-worth individuals' needs.
- Local area knowledge, including dining, entertainment, and cultural offerings.
- Proficiency in technology and software to manage requests and records.
- Possession of a passion for delivering personalized, anticipatory service and creating memorable experiences.
- Ability to multitask and prioritize tasks effectively.
- Reliability, punctuality, well-groomed appearance, attention to detail, and meticulousness.
- A competitive salary and comprehensive benefits package.
- The opportunity to work in a fast-paced environment.
- Be part of a dedicated service team.
- Chance to develop skills and knowledge within the Luxury Residences industry.
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