Luxury Guest Experience Ambassador
7 hours ago
We are seeking an exceptional individual to join our team as a Luxury Guest Experience Ambassador. This role is responsible for delivering world-class, emotionally resonant service to our guests.
About the Role:- This position involves leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering seamless arrival, departure, and guest engagement experiences.
- The Luxury Guest Experience Ambassador must be rooted in tradition yet attuned to the modern traveler. Ensuring each guest feels deeply welcomed, effortlessly cared for, and confidently guided throughout their stay is crucial.
- Lead Guest Facing Services: Oversees all guest-facing services within the Concierge domain, championing pre-arrival planning, stay personalization, and post-departure relationship-building.
- Elevate Operational Standards: Ensures the Concierge desk, Doorman, Porter teams, and Chauffeur services execute all services with precision, polish, and emotional warmth.
- Drive Revenue and Experience Innovation: Collaborates with Sales, Butler, and F&B teams to develop Concierge-led revenue streams, manages and negotiates vendor partnerships to optimize guest offerings.
- Champion Team Development: Recruits, trains, and mentors a high-performing, multilingual Doorperson, Porter and Concierge team, fosters a culture of proactive service, collaboration, and continuous improvement.
- Uphold Quality and Safety: Maintains operational readiness through regular inspections and hygiene audits, ensures strict compliance with Work Safety and Health (WSH), HACCP, and data privacy protocols.
- A competitive salary package
- A comprehensive training program
- Ongoing professional development opportunities
- A collaborative and dynamic work environment
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Central Singapore IHG Full time**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...
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Central Singapore IHG Full time**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...
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