Guest Experience Ambassador, Intercontinental

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

**Your day to day**
- Be the warm welcome that kicks off a memorable guest experience
- Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge Front Desk Tasks
- Start every stay right by swiftly checking guests in and out - take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
- Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager and Guest Experience Executives. Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.
- Uniformed Services - Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Driving Results - Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
- Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

**What we need from you**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you will be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job
- You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
- Experience - Some experience in a Front Desk or Guest Services position will be a bonus.
- Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

**What we offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- 5-days work week
- Duty Meal
- Uniforms/Laundry Services
- Midnight Transportation
- Birthday Off
- Learning and Development Opportunities
- Flexi-Benefit
- Insurance Coverage
- 50%F&B discount at Hotel’s selected Restaurant
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800hotels in over 100 countries around the world.

Job Reference: EMEAA28365