
Guest Services Executive
2 weeks ago
Great World Serviced Apartments
GUEST SERVICES
Tel:
GUEST SERVICES EXECUTIVE
**Responsibilities**:
- Provide a smooth and timely check in/out for all residents
- Ensure accuracy and collection of outstanding bills from all residents
- Ensure that residents’ request/s are being followed up promptly and efficiently throughout their stay
- Provide all residents with accurate and in-depth information upon their request; good knowledge of products, services, pricing and special events
- Maintain strict security procedures when issuing of room keys and resident confidentiality
- Maintain good communication between residents and all departments both verbally and in writing as required
- Complete any other duties assigned by the Duty Manager/Guest Services Manager
Working Hours:
- 5-day work week including weekends & public holidays
- 7.30 to 4.30pm ; 1pm to 10pm
**Desired Skills and Experience**
- At least 1year of work experience in hotel / serviced apartments / customer service
- Minimum GCE “O” Level or Diploma in Tourism / Hospitality Management
- Good communication and interpersonal skills
- Proficient in MS Excel, Word, & PowerPoint
- Willing to work on shift rotation and weekends / public holidays
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