Guest Services Manager

2 weeks ago

Singapore TREETOPS EXECUTIVE RESIDENCES Full time

At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Managerial experience in Customer Service or equivalent.

**Responsibilities**:

- Lead a team of Guest Services staff
- Attend to guests’ needs and enquiries.
- Handles checking-in and checking-out of guests.
- Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
- Supervise, monitor and evaluate the service standards provided by the Guest Services team
- Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.

**Requirements**:

- Good interpersonal skills and positive working attitudes
- Service oriented and able to display passion, energy and professionalism in their duties
- Resilient, proactive and ability to work independently under mínimal supervision and in a team
- Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
- Staff duty meal will be provided

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