Guest Services Manager

3 days ago


Singapore beBeeHospitality Full time $2,500 - $4,300
Job Description:

The role of a Guest Services Manager is to oversee the day-to-day operations of guest relations, ensuring a seamless and enjoyable experience for all visitors.

Key responsibilities include:

  • Welcoming guests and checking them in/out efficiently.
  • Managing reservations and updating records accurately and promptly.
  • Responding to guest inquiries and addressing complaints in a professional manner.
  • Fostering strong relationships with guests to ensure exceptional customer satisfaction.

Key Performance Indicators (KPIs):

  • Guest satisfaction ratings.
  • Resolution rate of guest complaints.
  • Efficiency of check-in/check-out process.

Requirements:

  • Higher secondary/Pre-U/A level/College diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • No prior work experience necessary; however, Entry Level candidates specializing in Hotel Management/Tourism Services are preferred.


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