Guest Services Manager

2 days ago


Singapore NEW PARK PROPERTY PTE. LTD. Full time

The Duty Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she must handle all any guest related matters. Manages the guest journey from pre-arrival to post-departure.

**Primary Responsibilities
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service
- Works with Front Office and Housekeeping Team to ensure seamless service
- Attends to guest incidents
- Assists with the daily operations of Front Office
- Supervises daily duties, assign tasks, and check on progress
- Handles guests’ enquiries
- Has regular and close contact with guests to ensure in-depth understanding of feedback and trends
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Strives to improve service performance and provides services that are above and beyond for customer satisfaction and retention
- Cooperates with the Finance team and leads the Front Office team on credit policies and procedures.
- Understands the impact of Front Office operations on the overall property financial goals and objectives.
- Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
- Carries out any other duties as and when assigned by the management and department.



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