Luxury Residence Ambassador

2 weeks ago

Singapore beBeeConcierge Full time $4,000 - $7,000
Job Title:

Residences Concierge

Description
  • Welcome and acknowledge all Residence owners and their guests with a smile, address service needs, and thank others with genuine appreciation.
  • Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
  • Anticipate and respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
  • Gather and provide information to Residence owners and their guests about the property and the surrounding area amenities, including events and activities.
  • Answer, record, process all calls, messages, requests, questions, or concerns and contact the appropriate individual or department as necessary to resolve the call, request, or problem.
  • Understand and assist with owners' reservation services.
  • Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
  • Perform Lobby Ambassador tasks.
  • Report any incidents, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Communicate clearly and professionally with others, prepare and review written documents accurately and completely, and answer telephones using etiquette.
  • Develop positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Meet quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Complete other reasonable job duties as requested.

Requirements
  • Minimum 1 year of experience in a similar concierge or guest services role, preferably in a luxury hotel or residential setting.
  • Excellent communication and interpersonal skills, ability to build rapport and anticipate the needs of high-net-worth individuals.
  • In-depth knowledge of the local area, including dining, entertainment, and cultural offerings.
  • Proficiency in using relevant technology and software to manage requests and maintain detailed records.
  • Passion for delivering personalized, anticipatory service and creating memorable experiences.
  • Ability to multitask and prioritize daily tasks effectively.
  • Punctual, reliable, well-groomed, meticulous, and attention to detail.

Benefits
  • Competitive salary and benefits package.
  • Dynamic and fast-paced work environment.
  • Part of a team dedicated to providing exceptional service.
  • Opportunity to develop skills and knowledge within the Luxury Residences service industry.

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