Relationship Development Officer

3 days ago


Singapore ALJUNIED - HOUGANG TOWN COUNCIL Full time
About the Role

We are seeking a Relationship Development Officer to join our team at ALJUNIED - HOUGANG TOWN COUNCIL. In this role, you will be responsible for developing and maintaining relationships with key stakeholders, ensuring effective communication and feedback.

Job Responsibilities
  • Respond to feedback emails in a timely and professional manner, providing thoughtful engagement and resolution-focused correspondence.
  • Utilize our system to check past feedback cases or create new ones for necessary staff to follow up on.
  • Assist feedback providers in lodging complaints with relevant authorities when necessary.
  • Provide support to the Estate team for feedback handling.
  • Perform miscellaneous administrative tasks as required.
  • Carry out any other duties as instructed by your supervisor or HOD.
Requirements
  • Able to handle high volumes of emails efficiently.
  • Possess excellent written communication skills.
  • Be meticulous and detail-oriented.
  • Familiarity with IT systems.
  • Will be stationed at our Hougang Branch Office.
Working Hours
  1. Morning Shift: Mondays to Fridays, 8am to 1pm, 5 days a week.
  2. Afternoon Shift: Mondays to Fridays, 12pm to 5pm, 5 days a week.

Please note that only shortlisted candidates will be notified.

Your Skills Matter

We want to hear from you about your relevant skills and experience. Please highlight your:

  • Customer Relationship skills.
  • Microsoft Office proficiency.
  • Strong Written English abilities.
  • Excellent Interpersonal Skills.
  • Ability to provide constructive feedback.
  • Effective Written Communication skills.
  • Capacity to gather feedback.
  • Skills in taking feedback.
  • Able to work under pressure.
  • Time Management skills.
  • Writing skills.
  • Communication skills.
  • Experience in providing feedback.
  • Team Player attitude.
  • Writing skills.
  • Ability to analyze feedback.
  • Able to work independently.
  • Customer feedback expertise.


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