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Client Experience Liaison

2 months ago

Singapore NEW ERA ADVISORY PTE. LTD. Full time
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team at NEW ERA ADVISORY PTE. LTD. as a key member in delivering exceptional client experiences.

Key Responsibilities:
  • Provide personalized support to clients to enhance their satisfaction and loyalty
  • Proactively address client issues and find solutions to problems in a timely manner
  • Develop strong relationships with clients to ensure a positive experience with the company
  • Collaborate with cross-functional teams to deliver effective and efficient solutions for clients
  • Maintain a high level of professionalism and empathy in all client interactions
Requirements:
  • Prior experience in customer support or client services role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a proactive mindset
  • Ability to work well in a team environment and collaborate with colleagues from different departments
  • Previous experience in CRM software or similar tools preferred

At NEW ERA ADVISORY PTE. LTD., we value our clients and strive to provide them with the best possible experience. If you are a skilled and dedicated individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.