Customer Service Team Lead Position

2 days ago


Singapore JIH SUN EMPLOYMENT AGENCY Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JIH SUN EMPLOYMENT AGENCY. This role offers a unique opportunity to work with a dynamic team, drive business growth, and deliver exceptional customer service.

Key Responsibilities:
  • Team Management: Oversee and manage a team of customer service professionals, providing guidance, support, and mentorship to ensure they meet their performance goals.
  • Customer Satisfaction: Champion the front line image of the Company to customers, ensuring that every interaction is positive and exceeding customer expectations.
  • Operational Readiness: Ensure the operational readiness of the front line team, maintaining accountability and integrity in all aspects of their work.

Requirements:
  • Education: Diploma in Education or equivalent.
  • Skills: Excellent interpersonal, communication skills (written & verbal), customer-centric mindset, problem-solving ability, and strong leadership skills.
  • Experience: Prior experience of at least 2 years in leading a team of customer service and general administration teams.

Benefits:
  • Competitive Salary: We offer a competitive salary range of SGD $45,000 - $60,000 per annum, depending on experience.
  • Company Transport: Enjoy company transport from Admiralty MRT, making your daily commute convenient and stress-free.
  • Opportunities for Growth: As a key member of our team, you will have opportunities to grow and develop your skills, taking on new challenges and responsibilities.

About Us:

Jiah Sun Employment Agency is a leading employment agency, committed to delivering exceptional recruitment solutions to businesses across various industries.

We are passionate about helping people find their dream jobs and building long-lasting relationships with our clients and candidates.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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