Customer Service Team Lead
2 days ago
Job Title: Customer Service Team Lead
We are seeking a skilled and experienced Customer Service Team Lead to join our team at UNIVERZ HR CONSULTING PTE. LTD.
Job OverviewThe successful candidate will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and meeting sales targets. This role requires strong communication skills, adaptability, and the ability to work in a dynamic environment.
Key ResponsibilitiesWelcome and attend to customers, providing an excellent one-stop experience at all times.
Maintain and develop client relationships, fostering long-term partnerships.
Be proactively engaged in maximizing sales opportunities, contributing to individual and team sales targets.
Maintain a clean and organized showroom and product layout, ensuring a positive shopping experience.
Provide timely and effective customer support, resolving issues efficiently and professionally.
Collaborate with Sales Managers to drive business growth, sharing best practices and expertise.
To succeed in this role, you should have:
Independent and self-motivated individual, able to work effectively in a fast-paced environment.
Positive attitude and ability to adapt to changing circumstances.
Previous sales experience, preferably in e-commerce and online retail.
We offer a competitive salary of SGD 45,000 - 60,000 per annum, depending on experience. Additionally, you can expect a range of benefits, including training and development opportunities, performance-based bonuses, and a comprehensive health insurance package.
About UsUNIVERZ HR CONSULTING PTE. LTD. is a leading human resources consulting firm dedicated to helping businesses succeed through innovative talent solutions. Our team of experts provides strategic guidance, tailored training programs, and cutting-edge technology to drive organizational excellence.
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