Dedicated Service Team Lead Position
4 days ago
As a Service Team Lead at MIN INVESTMENTS PTE. LTD., you will be responsible for ensuring exceptional customer service standards are met. Your primary goal is to provide a welcoming environment for customers, promptly addressing their needs and concerns.
About the Role:
This position involves leading a team of service staff to deliver excellent customer experiences. You will be the face of our company, greeting customers, managing reservations, and overseeing the efficient delivery of orders.
Duties and Responsibilities:
- Greet and welcome customers, making them feel valued and respected.
- Manage reservations, including confirmations, special requests, and changes.
- Ensure timely service of customer orders, prioritizing efficiency and quality.
- Attend to customer requests and communicate effectively with your team to resolve any issues.
- Provide consistent and high-quality service to customers, exceeding their expectations.
- Offer support to other teams as assigned by management, promoting teamwork and collaboration.
- Maintain a clean and organized environment at all times, adhering to health and safety standards.
Working Hours:
This role requires working Monday to Saturday, from 9:00 a.m. to 5:00 p.m. You will have Sundays and public holidays off.
Remuneration and Benefits:
We offer an attractive compensation package, including:
- A basic salary of $2,200 per month
- A gross salary range of $2,500 to $3,500 per month
- A one-time confirmation bonus of $500 after three months of probation
- Transportation allowance of $120 per month
- Meal allowance of $180 per month
- Skilled allowance up to $1,000 per month
- Annual bonus up to $600 per year
- CNY bonus up to $200 per year
- Medical claim up to $200 per year
- Staff meal and drink provided
- 10% staff discount
Required Skills and Qualifications:
To succeed in this role, you should possess:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work well under pressure
- Basic knowledge of transportation services
- Ability to lift heavy objects (if required)
Benefits of Working with Us:
We value our employees and strive to provide a positive and supportive work environment. As a Service Team Lead, you will have opportunities to develop your skills, work with a diverse team, and enjoy various benefits.
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