Service Delivery Specialist
7 days ago
Welcome to EWP Pte. Ltd.
We're a company that values innovation, teamwork, and customer satisfaction.
About the Role
This is an exciting opportunity to join our team as a Customer Experience Specialist.
Responsibilities
- Deliver outstanding customer service by addressing inquiries and concerns through various channels.
- Manage client interactions with professionalism and poise.
- Identify areas for improvement and collaborate with team leaders to implement changes.
- Maintain confidentiality and protect customer information at all times.
Requirements
- Degree or diploma in relevant fields.
- Excellent written and spoken English skills to support English-speaking customers.
- Analytical thinking and strong problem-solving abilities.
- Ability to perform well under pressure and manage stress effectively.
- Preferable experience in customer support for mobile applications or software products.
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