Head of Service Transformation
7 days ago
We are seeking a highly skilled professional to lead our client's service delivery initiatives. This role is pivotal in ensuring seamless delivery of services while driving organizational transformation.
The ideal candidate will have a strong background in service delivery and a proven track record in change management.
Key Responsibilities:
Lead the service delivery function, ensuring high-quality and efficient service. Develop and implement change management strategies to support organizational transformation. Collaborate with cross-functional teams to identify service delivery needs. Monitor and report on service delivery performance, identifying areas for improvement. Drive the adoption of best practices in service delivery. Manage a team of professionals. Ensure compliance with industry standards.
Qualifications:
Bachelor's degree in Business Administration or a related field. A Master's degree is preferred. Extensive experience in service delivery and change management. Strong understanding of service delivery frameworks. Proven ability to manage complex change initiatives. Excellent leadership and communication skills. Ability to work effectively in a fast-paced environment.
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