Head of Customer Service

Roles & ResponsibilitiesResponsibilities:· Provide personalized service over the telephone to customer in call centre on credit card and banking products.· Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and efficient manner.· Identify cross-sell opportunity during...

Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

Roles & ResponsibilitiesHead of Service DeliveryThe Head of Service Delivery will drive the successful implementation of the company's financial compliance solutions across multiple regions. This role requires strong leadership, stakeholder management, and a focus on operational excellence to ensure smooth deployments, regulatory adherence, and client...

Roles & ResponsibilitiesRole OverviewThe Head of Customer Engagement & Experience will lead a critical function within the Managed Services COE, overseeing the centralized IT Service Desk, customer onboarding and service transition, and customer success management. This role is pivotal in shaping and delivering a seamless and customer-centric IT service...

Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...

Roles & ResponsibilitiesResponsibilitiesWe are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player,...

Roles & ResponsibilitiesThe Head of Service Delivery will oversee the successful deployment of company's financial compliance solutions, ensuring seamless and high-quality implementation across multiple geographies. This role requires strategic leadership, strong stakeholder management, and a focus on operational efficiency to drive client satisfaction,...

Roles & ResponsibilitiesResponsibilities:Communicate with customers, understand their needs and attend to their queries Handle and resolve customers' feedbacks and concerns Ensure a wonderful salon experience for our customers to increase customer retention Handling phone enquiries with etiquette Serving light refreshments to customers and attending to...

Roles & ResponsibilitiesJob Title: Customer Service & Operation ManagerOur Client: Our client is a global freight forwarding company.Customer Service Team Lead to head the customer service and operation team. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to...

Roles & ResponsibilitiesThe Head of Cloud will be responsible for leading the Cloud Services business within Asia, focusing on go-to-market strategies, revenue growth, and P&L management. This role requires a strong technical background in cloud solutions, particularly in SAP solutions, experience in managing cloud services at scale, and the ability to drive...

Far East Organization invites applications for the Head of Guest Services position. As a key member of our Front Office team, you will be responsible for developing and implementing strategies to enhance the guest experience.You will work closely with the Hotel Manager to identify opportunities for process improvement and implement changes that drive...

Roles & ResponsibilitiesResponsibilitiesAddress and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently. Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system. Work closely with internal teams to resolve customer issues and follow up as...

Roles & ResponsibilitiesWe are seeking a dynamic and experienced Head of Customer Service to lead our operations across the Asia-Pacific (AP) region. Based in our Regional Headquarters in Singapore, the successful candidate will be responsible for overseeing customer service strategies, optimizing service delivery, and fostering talent development within the...

Roles & ResponsibilitiesKey Responsibilities:Respond to all enquiries (calls, emails, walk-ins) accurately and promptly, following SOPs, policies, and procedures. Ensure timely and correct escalation or resolution of urgent cases. Handle appeals and complaints swiftly and accurately. Monitor and record all enquiries for accurate reporting. Maintain the...

Roles & ResponsibilitiesOur esteemed client, is searching for a Customer Service Officer:Job ResponsibilitiesHandling telephone calls, answering enquiries on the Clubs facilities and functions. Handling of the Clubs programmes applications and enquiries/facilities bookings. Cashiering duties. Membership services collection of sub-fees. Administrative...

Roles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...

Roles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...

Roles & ResponsibilitiesCompany's ProfileOur client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping...

Roles & ResponsibilitiesOutbound Call Associate• Proactive contact and engage customers to gather critical information through survey activities• Meet and achieve the individual and company's key performance indicators• Acquire a strong knowledge of the products and services, culture and processes• Provide quality customer service and prompt...

Agent - Customs Brokerage (Permit Declaration & Customer Service)Full-time Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial...