Service Design and Transformation Manager PDD

3 weeks ago


Singapore WORKFORCE SINGAPORE AGENCY Full time
Roles & Responsibilities

We are seeking a talented and experienced Service Design Manager to drive our product innovation and service transformation initiatives within an agile and fast-paced environment. The ideal candidate will have a strong background in service design and user-centred design principles. The candidate will also manage cross-functional collaborations, and oversee key operational aspects including staffing coordination, reporting, and budget management as part of the orientation and induction process.

Key Skills and Competencies:

Service Design Expertise:

  • Proficiency in service design methodologies and tools
  • Ability to create and implement service blueprints
  • Experienced in conducting user research and synthesising insights
  • Skilled in developing user personas and journey maps, identifying service gaps where required

Data Analysis and Insights:

  • Proficiency in analysing qualitative and quantitative data
  • Ability to translate data insights into actionable design decisions
  • Experienced with analytics tools and metrics for measuring service performance

Digital Transformation:

  • Understanding of digital technologies and their impact on service delivery
  • Experienced in transforming traditional services into digital experiences
  • Knowledge of emerging trends in service design and digital innovation

Staffing and Reporting

  • Proficiency in coordinating and synthesising inputs from diverse team members, and presenting information for different audiences
  • Ability to manage and prioritise multiple high-level requests simultaneously
  • Strong attention to detail and nuance

Budget Management and Procurement:

  • Ability to process billing invoices accurately and track budgets effectively
  • Skilled in coordinating complex procurement process and contract preparation
  • Knowledgeable in procurement processes and documentation (e.g., ITT, ITQ, RFI)

Stakeholder Management and Communication

  • Proven ability to engage cross-functional teams
  • Strong communication (written and verbal) and interpersonal skills
  • Ability to present complex ideas to diverse audiences

Adaptability and Lifelong Learning:

  • Willingness to adapt to changing project requirements and methodologies
  • Commitment to staying current with industry trends and best practices
  • Openness to feedback and continuous improvement

Responsibilites:

  • Drive service design process for product innovation and service transformation initiatives
  • Collaborate with product owners, developers, and other stakeholders to ensure seamless integration of service design into the product development lifecycle
  • Develop and implement service design strategies aligned with organisational and policy goals
  • Measure and report on the impact of service design initiatives
  • Coordinate staffing requirements and liaise with planning and policy teams to ensure alignment of team's portfolio with broader organisational strategies and resource allocation
  • Manage budget utilisation, including processing invoices and tracking expenditures
  • Coordinate procurement activities, including preparation of PCMs and management of tender processes

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Tell employers what skills you have

Digital Transformation
Management Skills
Service Design
Product Innovation
Budgets
Lifelong Learning
Data Analysis
Strong Attention To Detail
Budget Management
Interpersonal Skills
Agile
Procurement
Adaptability
User Research
Stakeholder Management
Service Delivery

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