Technical Service Delivery Specialist

3 days ago


Singapore Singtel Group Full time

We are searching for a skilled professional to fill the role of Technical Service Delivery Specialist. The ideal candidate will be responsible for working closely with customers to ensure they are leveraging services effectively and finding value in our services.

This involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided. Effective communication is key, ensuring that monthly or weekly service delivery reports are provided within agreed timeframes.

The role also requires managing multiple stakeholders, working closely with sales, support, billing, and other technical teams. A strong background in IT service management, certification in ITIL (v3 or above), and excellent written, oral, and presentation skills are essential for this position.



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