Technical customer service specialist
2 weeks ago
Job Description:
- Engage in conversations with customers to answer any technical queries with regards to product specification and application.
- Pick up of customer's items & delivery of goods to customers.
- Plan production schedule & liaise with production team to ensure production schedule is align with delivery dates.
- Inspection of goods prior to delivery.
- Perform on-site servicing & installation of goods to customer's equipment.
- Report back to supervisor after each delivery trip about delivery status and customer's feedback/queries/requirements.
- Updating of spreadsheet consisting of enquiries and confirmed orders.
- Liaising with other courier/ shippers for goods send-out/ received.
- Mesh stock list analysis for audit purposes (To update stock list bi-weekly) and feedback to management on the mesh availability.
- In-coming/ out-going goods area to be planned
- Stocks for production usage to be tabulated and keep track.
Requirements:
- Must possess a class 3 driving license & must be willing to drive company's vehicle to deliver/pick up goods (2-3 times a week).
- Must be physically fit.
- Must have a pleasant personality to engage in conversations with regards to customers' queries.
- Competent in using microsoft excel.
- Advantageous if you are able to read engineering drawings.
Tell employers what skills you have
Microsoft Excel
Technical Assistance
Customer Service Delivery
Technical Presentation
logistics & warehousing
Physically Fit
Class 3 Driving License
Customer Service
Audit
Warehousing Operations
customer service support
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