Technical customer service specialist

2 weeks ago


Singapore TAPIS TEKNIK PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Engage in conversations with customers to answer any technical queries with regards to product specification and application.
  • Pick up of customer's items & delivery of goods to customers.
  • Plan production schedule & liaise with production team to ensure production schedule is align with delivery dates.
  • Inspection of goods prior to delivery.
  • Perform on-site servicing & installation of goods to customer's equipment.
  • Report back to supervisor after each delivery trip about delivery status and customer's feedback/queries/requirements.
  • Updating of spreadsheet consisting of enquiries and confirmed orders.
  • Liaising with other courier/ shippers for goods send-out/ received.
  • Mesh stock list analysis for audit purposes (To update stock list bi-weekly) and feedback to management on the mesh availability.
  • In-coming/ out-going goods area to be planned
  • Stocks for production usage to be tabulated and keep track.

Requirements:

  • Must possess a class 3 driving license & must be willing to drive company's vehicle to deliver/pick up goods (2-3 times a week).
  • Must be physically fit.
  • Must have a pleasant personality to engage in conversations with regards to customers' queries.
  • Competent in using microsoft excel.
  • Advantageous if you are able to read engineering drawings.

Tell employers what skills you have

Microsoft Excel
Technical Assistance
Customer Service Delivery
Technical Presentation
logistics & warehousing
Physically Fit
Class 3 Driving License
Customer Service
Audit
Warehousing Operations
customer service support

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