Customer Service Specialist

2 days ago


Singapore NTUC Full time
About the Job
We are seeking a highly motivated and results-driven individual to fill the role of Customer Service Specialist at the Migrant Workers' Centre. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their queries and resolving any issues that may arise. You will work closely with our operations team to ensure that all customer requests are met promptly and efficiently.

About the Centre
The Migrant Workers' Centre is a leading provider of customer service solutions to businesses in Singapore. We have a strong reputation for delivering high-quality service that meets the needs of our clients. Our centre is equipped with state-of-the-art facilities and technology, and our staff are committed to providing exceptional service to our customers.

Key Responsibilities
* Provide exceptional customer service to our customers
* Respond to customer queries and resolve any issues that may arise
* Work closely with operations team to ensure that all customer requests are met promptly and efficiently
* Responsible for maintaining accurate records of customer interactions
* Other additional projects as assigned

Requirements
* Diploma/Degree in any field
* Fresh Graduates welcome to apply
* Work experience in the government agencies will be an added advantage
* Good team player with a willingness to learn
* Ability to work independently and under pressure
* Problem solving and decision-making skills
* Proficient in MS Office suite
* Report writing skills
* Good organisational skills
* Customer focused and possesses strong communication and interpersonal skills
* Able to work on weekends


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