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Customer Service Specialist

2 weeks ago

Singapore Nirvana Memorial Garden Pte Ltd Full time
Customer Service Specialist

We are seeking a Customer Service Specialist to join our team at Nirvana Memorial Garden Pte Ltd. As a key member of our customer-facing staff, you will be responsible for providing top-notch customer service to our clients and visitors. This includes ensuring that our surroundings are clean and tidy, and that all fixtures are functioning properly.

Your primary duties will include:
Ensuring the overall cleanliness and presentation of the surroundings
Addressing customer queries and concerns in a prompt and professional manner
Providing assistance to customers and agents through various channels, including phone calls, messages, and walk-ins
Sales of incense-related products
Preparing and processing service-related documents
Collaborating with vendors on various projects

In addition to these responsibilities, you will also assist in the planning and execution of events, as well as participate in site tours and training sessions. Your ability to multitask and prioritize tasks efficiently will be crucial to your success in this role.

To be successful in this position, you should have a positive attitude, strong communication skills, and the ability to work effectively in a team environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential, and the ability to communicate effectively in English is also required.

Flexible working hours, including shifts, weekends, and public holidays, are expected.