Customer Services Officer

3 days ago


Singapore MARY CHIA BEAUTY & SLIMMING SPECIALIST PTE LTD Full time
Roles & Responsibilities

JOB DESCRIPTION OF A CUSTOMER SERVICE OFFICER


• Answering phone calls


• Make appointments for new and regular customers


• Record in new appointments, rescheduling or cancellation in the appointment schedule


• Make phone calls or sms/whatsapp reminders for the following day's appointments


• Assist to check-in and verify customers' personal particulars


• Assist to ask customers to complete an on-line customer feedback survey upon completion of treatment


• Familiar with spa promotions, treatments and T&Cs


• Familiar with spa software


• Handle customers queries and complaints


• Make service calls to regulars for monthly birthday treat


• Serving of beverages to customers


• Handle settlement of the credit card terminals for closing


• End of day reporting to management

Salary Range: Basic pay $1800 to $2200

Please indicate your expected salary and availability

Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Treatment
Inventory
Spa
Data Entry
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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