Customer Service Officer

1 day ago


Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time
Roles & Responsibilities

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an integral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This is a 6 months non-extendable/renewal role as an implant and will be working at the customer's site in Kallang permanently.

Key Responsibilities

  • To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
  • To coordinate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
  • To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
  • To perform regular return shipment of empty canisters and cylinders to customer's plants
  • Responsible for timely updates of assigned reports
  • Any other ad-hoc duties assigned from time to time

Qualifications

  • Minimum GCE 'O' level education
  • Fresh graduates are welcome
  • Proficient in MS Office
  • Meticulous and accurate with a positive attitude and able to multi-task
  • Good team player who can work independently with minimum supervision
  • Customer oriented with excellent interpersonal and communications skills
  • Able to work offsite in customer's location
Tell employers what skills you have

Able To Multitask
Microsoft Office
Microsoft Excel
Operational Excellence
3PL
Interpersonal Skills
Unloading
MS Office
SAP
Customer Oriented
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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