Bank Customer Service officer

6 days ago


Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Bank Working hours (Work 5 & ½ days per week)

Monday to Friday : 8:10am – 5pm (Monday to Friday)

Saturdays; Half day morning

Note: Additional Monthly allowance of $360 added to basic salary.

Due to nature of client demographics (branch located within heartland areas)

we require Chinese speaking candidates.

JOB DESCRIPTION


• Attend to walk-in customers


• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)


• Assist in customers' enquiries and ensure Bank's service delivery standards are met in achieving total customer satisfaction


• Prospect and introduce customers to the Bank's products and services


• Educate and migrate customers towards our digital platform


• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

Work location: Yishun Bank branch

Duration: 12 months contract

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA.

Tell employers what skills you have

cash deposit
Microsoft Office
Microsoft Excel
Analytical Skills
Problem Solving
MS Office
PowerPoint
Good Communication Skills
RAPID
Communication Skills
Banking
Excel
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Service Delivery
Customer Service Experience

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