Customer Service Officer

2 weeks ago


Singapore U3 INFOTECH PTE. LTD. Full time
Roles & Responsibilities


• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

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Tell employers what skills you have

inbound calls
Microsoft Office
Customer Interaction
Interpersonal Skills
Outbound calls
Banking
Customer Satisfaction
Customer Service
Insurance
Customer Service Experience

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