Customer Service Expert

5 days ago


Singapore DBS Bank Limited Full time

At DBS Bank Limited, we're committed to providing exceptional customer experiences through our Group Technology and Operations division. As an Analyst, Inbound Customer Service Specialist, you'll play a critical role in ensuring our customers receive timely and effective support.


Key Responsibilities:
  • Deliver top-notch customer service by attending to all phone enquiries in a prompt and professional manner
  • Utilize strong problem-solving skills to provide solutions that meet customer needs and exceed expectations
  • Collaborate with Team Managers and Resolution Specialists to ensure timely escalation and resolution of complex cases
  • Collect and analyze customer feedback to identify trends and areas for improvement
  • Adhere to scheduled work hours, including rotating shifts on weekdays, weekends, and public holidays

Requirements:
  • Bachelor's or Associate's degree with relevant experience in customer-facing roles or middle/back office operations in banking
  • Familiarity with remittances, corporate loans, letter of credit, documentary collections, and trade financing is a plus but not mandatory
  • Excellent communication and interpersonal skills, with the ability to multitask and handle high-pressure situations
  • Patient, calm, and passionate approach to assisting customers
  • Meticulous attention to detail and resourceful problem-solving skills
  • Proficiency in Microsoft Office applications, particularly Word and Excel


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