Customer Service Executive

5 days ago


Singapore Markono Group Pte. Ltd. Full time

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.
For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams. As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.
Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.
Our team of printing and supply chain experts at Markono are architects of accessibility – With unwavering commitment to innovation, we open doors to a universe of imagination.
We keep you reading.
Position Title: Customer Service Executive, Account Management
Job Responsibilities:
Measure level of customer satisfaction in the assigned accounts
Assist immediate manager in his/her daily functions in fulfilling customers’ requirements by co-ordinating with operation departments
Check Customers’ Purchase Orders received against Quotations to ensure that the unit price and specification matches
Raise job orders for all Purchase Orders and ensure relevant specifications and customer-supplied materials / unit price are in proper order
Prepare mock-up and pre-check blueprint/colourproof and submit blueprint/colourproof approval slips for Customers’ approval
Work with Quality Department on shipment to ensure quality goods are delivered to the customers
Coordinate closely with operations team to ensure on-time delivery
Prepare shipping documents and work closely with internal / Third Party Forwarder
Prepare invoices for Finance billing
Perform housekeeping of sample books and library
Carry out any other tasks assigned by immediate manager, when required
Job Requirements:
Min “O” levels or above.
2 years of work experience in order processing or customer service position will be preferred
Experience in working in a Customer Service environment/ logistic / shipping document / invoicing
Proficient in MS Excel preferred
Meticulous in order / invoice processing
Independent and strong Team player
Good communication and email writing skill
Able to multi-task and adapt to a fast-paced environment
Good time management
Markono is committed to fostering and cultivating a diverse and inclusive workplace.
We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive
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