Customer Service Representative, Banking Services

4 days ago


Singapore DBS Bank Limited Full time

About Us

DBS Bank Limited is a leading bank in Asia, dedicated to helping our customers achieve their goals and aspirations.

We offer a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards and personal loans, tailored to meet the diverse needs of our customers at every life stage.

Our Role in Customer Service

  • Deliver exceptional customer service by handling over-the-counter transactions efficiently and accurately.
  • Assist customers with their enquiries and ensure that DBS service delivery standards are met to achieve total customer satisfaction.
  • Identify opportunities to introduce customers to our products and services.
  • Maintain knowledge of General Insurance products and provide advisory services to customers.
  • Educate and migrate customers towards our digital platform.
  • Drive service excellence in areas such as customer satisfaction, problem resolution, and customer feedback/escalation/complaints.

Key Responsibilities

  1. Ensure compliance with all regulatory requirements.
  2. Contribute to self and team efforts by accomplishing related results.

Requirements

  • Minimum Diploma qualification.
  • Experience in delivering excellent customer journeys.
  • Prior experience in the financial services sector is highly desirable.
  • Excellent interpersonal and communication skills.
  • Meticulous and a good team player.
  • Highly adaptable, able to deal with ambiguity.
  • Able to adapt to new ways of working through digital systems and tools.

Certifications

  • Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role.
  • Candidates will be required to complete these certifications if selected for the role.

Working Hours

Mondays to Fridays and half-days on Saturdays (off-in-lieu will be granted for working on Saturdays).



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