Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group
3 weeks ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
- Handle over-the-counter transactions in an efficient and accurate manner
- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the Bank’s products and services.
- Market and provide advisory on General Insurance to customers.
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
Requirements
- Minimum Diploma qualification
- Experience in delivering excellent customer journeys
- Ideally candidates who have prior experience in the financial service sectors
- Enjoy working in a fast-paced environment
- Excellent interpersonal and communication skills
- Meticulous and a good team player
- Highly adaptable, ability to deal with ambiguity
- Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
- Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Tell employers what skills you have
Investments
Loans
Credit Cards
Adaptable
Compliance
General Insurance
Deposits
Communication Skills
Banking
Customer Satisfaction
Team Player
Regulatory Requirements
Service Excellence
Service Delivery
Customer Journeys
-
Singapore DBS BANK LTD. Full timeRoles & ResponsibilitiesBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and...
-
Singapore Dbs Bank Ltd. Full timeBusinessFunctionAs the leading bank inAsia, DBS Consumer Banking Group is in a unique position to helpour customers realise their dreams and ambitions. As a marketleader in the consumer banking business, DBS has a full spectrum ofproducts and services, including deposits, investments, insurance,mortgages, credit cards and personal loans, to help our...
-
Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full timeRoles & ResponsibilitiesJob PurposeWorking with the Head of the Private Wealth business, the incumbent will manage end-to-end coordination between the Bank and securities company for Private Wealth. The incumbent will also be responsible for account opening, compliance and account planning and will ensure operational efficiency of the team across both bank...
-
Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full timeRoles & ResponsibilitiesJob PurposeWorking with the Head of the Private Wealth business, the incumbent will manage end-to-end coordination between the Bank and securities company for Private Wealth. The incumbent will also be responsible for account opening, compliance and account planning and will ensure operational efficiency of the team across both bank...
-
Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full timeRoles & ResponsibilitiesJob PurposeThe successful candidate will join Lending Management Group – Business Support in the Corporate Banking Asia Pacific Division (CBAP), where they will collaborate closely with Relationship Managers within CBAP, providing essential administrative and client service support in transaction handling for corporate banking...
-
Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full timeRoles & ResponsibilitiesJob PurposeThe successful candidate will join Lending Management Group – Business Support in the Corporate Banking Asia Pacific Division (CBAP), where they will collaborate closely with Relationship Managers within CBAP, providing essential administrative and client service support in transaction handling for corporate banking...
-
Singapore This is an IT support group Full timeAnalyst / Senior Officer, Customer Service Officer, SME Banking, Institutional Banking Group DBS Bank Date: 2 days ago Contract type: Full time Business Function: Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits,...
-
Senior Officer/Officer
3 weeks ago
Singapore MITSUBISHI UFJ TRUST AND BANKING CORPORATION Full timeRoles & ResponsibilitiesOverview of Role:The Treasury Group (TG) in our Singapore branch is responsible for managing the branch's investment portfolio, overseeing Asset and Liability Management (ALM), and ensuring effective Liquidity Management to support our core business activities. We are currently looking for a Senior Officer/Officer to join the team...
-
Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full timeRoles & ResponsibilitiesJob ResponsibilitiesBuild and develop various banking business initiatives/strategies with Japanese & non-Japanese clients in HK, Taiwan and South Korea and in the consumer/retail sector in APAC. Build a pipeline through strategic and/or alliance proposals to enhance our clients' growth strategies. Evaluate clients' needs and...
-
Senior Personal Financial Consultant
3 weeks ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesOCBC opens doors to new opportunities.Start your career with OCBC as a Senior Personal Financial ConsultantAt OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore's longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15...
-
Bank Customer Service officer
4 days ago
Singapore A-IT SOFTWARE SERVICES PTE LTD Full timeRoles & ResponsibilitiesBank Working hours (Work 5 & ½ days per week)Monday to Friday : 8:10am – 5pm (Monday to Friday)Saturdays; Half day morningNote: Additional Monthly allowance of $360 added to basic salary.Due to nature of client demographics (branch located within heartland areas)we require Chinese speaking candidates.JOB DESCRIPTION• Attend to...
-
Singapore DBS Bank Limited Full timeVP, Family Office Specialist, Private Banking, Consumer Banking Group Business Function DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalized banking. We have a team of dedicated, experienced investment advisors who identify opportunities in various asset classes...
-
Senior/Premier Relationship Manager
3 weeks ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesAt OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore’s longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15 countries and territories. Most importantly, we invest in our people through our programmes that develop...
-
Consumer Banking Expert
3 days ago
Singapore DBS Bank Limited Full timeAbout UsDBS Bank Limited is a leading financial services group in Asia, with a presence in 18 markets. Our Group Audit team plays a crucial role in ensuring the integrity of our risk management processes and controls. We are committed to building long-term relationships with our clients by providing innovative financial solutions. Our team members are highly...
-
Senior/Premier Banking Relationship Manager
3 weeks ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. As Singapore's longest established local bank and the World's Strongest Bank for 2011 and 2012 (as ranked by Bloomberg Magazine), we are committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join...
-
Senior/Premier Banking Relationship Manager
1 week ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. As Singapore's longest established local bank and the World's Strongest Bank for 2011 and 2012 (as ranked by Bloomberg Magazine), we are committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join...
-
Senior/Premier Banking Relationship Manager
1 week ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. As Singapore's longest established local bank and the World's Strongest Bank for 2011 and 2012 (as ranked by Bloomberg Magazine), we are committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join...
-
Senior/Premier Banking Relationship Manager
1 week ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. As Singapore's longest established local bank and the World's Strongest Bank for 2011 and 2012 (as ranked by Bloomberg Magazine), we are committed to invest and develop our people. If you are a go-getter with high level of drive, do come and join...
-
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesThe OpportunityAdecco is partnering with a leading bank to look for Bank Tellers/ Customer Service Representatives Focus: Over the counter transactions Office Location: Islandwide Banking Branches Immediate availability Please note that salary depends on relevant banking branch teller experience 3 weeks training in either East/...
-
Executive Director of Strategy
6 days ago
Singapore Sumitomo Mitsui Banking Corporation Full timeHeadquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest...