
Senior Commercial Operations Leader
1 day ago
We are seeking a senior commercial operations leader to drive growth in our business, strengthen product and service performance across all customer touchpoints, and manage supply chain and operations team.
Key ResponsibilitiesLead and manage local operations: demand planning, procurement, quality control, importation, warehouse management, fulfillment, last-mile logistics, and customer service. Hold team members and external service providers to high performance standards, driving continuous improvement and replacing underperformers where needed.
Manage and grow B2B and overseas business, ensuring marketing, delivery on product, supply chain, and operational commitments are met. Identify and secure new B2B and international partnerships that create long-term value for both company and its customers.
Oversee retail operations, including commercial performance, manpower planning, and day-to-day store execution. Analyze performance data across sales, profitability, defect rates, delivery timelines, etc., and take actionable steps based on insights.
Develop strategies to improve supply chain efficiency, onboard new suppliers, and drive new business opportunities.
- Supply Chain Management: Managing the end-to-end supply chain, including demand planning, supplier management, cross-border logistics, warehousing and fulfillment.
- Import/Export Processes: Understanding import/export processes, trade documentation, trade finance, and working with freight forwarders.
- Business Acumen: Driving business acumen, sharp analytical skills, and confidence working with data and numbers.
- Problem-Solving: Being creative, agile, and critical thinking in solving problems and getting things done.
- Communication: Communicating effectively across written, verbal, and digital channels.
You will be responsible for:
- Sourcing, negotiating, and managing deals with enterprise clients, suppliers, distributors, and other local or international stakeholders.
- Proficient in Microsoft Office, Google Workspace, and e-commerce or marketing tools.
- Motivating and collaborating with a high-growth, high-energy team.
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