
Luxury Guest Ambassador
2 days ago
The Role
">We are seeking a skilled Bell Captain to join our team. The ideal candidate will have experience in guest service and excellent communication skills.
">- Under the direction of the Chief Concierge, you will be an ambassador for our hotel, providing exceptional service to our discerning guests.
- You will maintain a high level of product and local knowledge, ensuring that guests receive a luxurious experience.
- Greet guests at all times in a friendly and helpful manner.
- Accurately and promptly fulfill guests' requests.
- Maintain a high level of product and local knowledge.
- Knowledgeable of the events of the day and of daily hotel activities.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events.
- Take personal interest and pride to ensure that the Bell Service area, hotel entrance and storage area are kept clean and clear of litter and in an orderly state at all times.
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 6 months' experience in guest service or customer service.
- Excellent communication skills.
- Able to read and write English.
- A highly competitive salary and benefits package.
- A 5-day work week.
- Duty Meal.
- Birthday Off.
- Learning and Development Opportunities.
- Medical Benefit.
- Insurance Coverage.
- Special Employee rate at all IHG Hotels worldwide.
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