
Luxury Hotel Guest Experience Ambassador
2 days ago
Guest Experience Ambassador
We are seeking a resourceful and guest-focused professional to join our team in delivering unique and memorable experiences. This role involves providing personalized recommendations, handling guest requests, and managing daily operations.
Key Responsibilities:
- Lead the Concierge team in offering consistent and exceptional service to guests.
- Provide guests with information on local dining, attractions, transportation, and events.
- Coordinate logistics such as restaurant bookings, transportation, tickets, and special arrangements.
- Maintain relationships with local partners and vendors.
- Greet and engage with guests to offer assistance and anticipate needs and requests.
- Maintain resources and materials for the Concierge desk.
- Train junior Concierge team members to uphold excellent service standards.
- Maintain guest preference records and provide personalized service.
- Support the achievement of guest satisfaction and loyalty metrics.
Requirements:
- Diploma in Hospitality or Tourism Management, or equivalent.
- 3–5 years' experience in Concierge or Guest Services roles in luxury hotels.
- Strong local knowledge and a wide network of contacts across services and attractions.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management systems.
- Ability to remain calm and resourceful under pressure.
- Flexibility to work varied shifts.
- Membership with Les Clefs d'Or is an asset.
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