Luxury Hotel Guest Experience Ambassador

2 days ago


Singapore beBeeAmbassador Full time $54,000 - $77,000

Guest Experience Ambassador

We are seeking a resourceful and guest-focused professional to join our team in delivering unique and memorable experiences. This role involves providing personalized recommendations, handling guest requests, and managing daily operations.

Key Responsibilities:

  • Lead the Concierge team in offering consistent and exceptional service to guests.
  • Provide guests with information on local dining, attractions, transportation, and events.
  • Coordinate logistics such as restaurant bookings, transportation, tickets, and special arrangements.
  • Maintain relationships with local partners and vendors.
  • Greet and engage with guests to offer assistance and anticipate needs and requests.
  • Maintain resources and materials for the Concierge desk.
  • Train junior Concierge team members to uphold excellent service standards.
  • Maintain guest preference records and provide personalized service.
  • Support the achievement of guest satisfaction and loyalty metrics.

Requirements:

  • Diploma in Hospitality or Tourism Management, or equivalent.
  • 3–5 years' experience in Concierge or Guest Services roles in luxury hotels.
  • Strong local knowledge and a wide network of contacts across services and attractions.
  • Excellent communication and interpersonal skills.
  • Proficient in using hotel management systems.
  • Ability to remain calm and resourceful under pressure.
  • Flexibility to work varied shifts.
  • Membership with Les Clefs d'Or is an asset.


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