Luxury Hotel Guest Experience Specialist

1 week ago

Singapore beBeeExcellence Full time

Job Description ">

As an Executive Floor Guest Service Executive , you will be responsible for creating memorable experiences for guests and ensuring their satisfaction throughout their stay at the hotel. Your role will involve serving on the Front Office team at the Executive Floor, providing food and beverage services to Executive Floor guests and VIPs during operational hours.

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Key Responsibilities:

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  • Assist in delivering exceptional levels of guest service ">
  • Serve as the main point of contact for Executive Lounge and VIP guests ">
  • Ensure that hotel departments are fully briefed on guests' requirements ">
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers ">
  • Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis ">
  • Provide food and beverage services to Executive Floor guests and assist with daily check-in and check-out procedures ">
  • Manage queue at the front desk and assist with arrivals and departures when required ">
  • Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages ">
  • Ensure that F&B setups during various offerings are maintained and coordinated to agreed standards with Chef ">
  • Welcome Executive Floor Guests on arrival and assist them during their stay ">
  • Efficiently answer enquiries and handle complaints ">
  • Maintain required level of inventory on F&B items and Guest amenities ">
  • Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity ">
  • Project a professional image and manner with an emphasis on hospitality and Guest service ">
  • Actively participate in training where required and attend formal training sessions and on-the-job trainings to ensure standards and develop skills and abilities ">
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Requirements

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To successfully fill this role, you should possess the following skills and qualifications:

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  • At least 2 years of previous experience in the luxury hotel, leisure, or retail sector or has Front Office experience ">
  • Familiarity with luxury food & beverage sequence of service ">
  • Calm, efficient, resourceful, and organized ">
  • Excellent personal presentation and communication skills ">
  • A passion for delivering exceptional levels of Guest service ">
  • Ability to listen and respond to demanding Guest needs ">
  • Multi-lingual ">
  • Accountable and resilient ">
  • Ability to work under pressure ">
  • Flexibility to respond to a range of different work situations ">
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What We Offer

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We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

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Why Choose Us?

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We are committed to delivering exceptional guest experiences and providing our team members with the skills and resources they need to succeed. If you are passionate about delivering exceptional levels of guest service and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.

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