Luxury Hotel Guest Experience Specialist

2 days ago

Singapore beBeeExcellence Full time $3,500 - $5,500

Job Description

">

As an Executive Floor Guest Service Executive, you will be responsible for creating memorable experiences for guests and ensuring their satisfaction throughout their stay at the hotel. Your role will involve serving on the Front Office team at the Executive Floor, providing food and beverage services to Executive Floor guests and VIPs during operational hours.

">

Key Responsibilities:

">
  • ">
  • Assist in delivering exceptional levels of guest service">
  • Serve as the main point of contact for Executive Lounge and VIP guests">
  • Ensure that hotel departments are fully briefed on guests' requirements">
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers">
  • Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis">
  • Provide food and beverage services to Executive Floor guests and assist with daily check-in and check-out procedures">
  • Manage queue at the front desk and assist with arrivals and departures when required">
  • Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages">
  • Ensure that F&B setups during various offerings are maintained and coordinated to agreed standards with Chef">
  • Welcome Executive Floor Guests on arrival and assist them during their stay">
  • Efficiently answer enquiries and handle complaints">
  • Maintain required level of inventory on F&B items and Guest amenities">
  • Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity">
  • Project a professional image and manner with an emphasis on hospitality and Guest service">
  • Actively participate in training where required and attend formal training sessions and on-the-job trainings to ensure standards and develop skills and abilities">
">

Requirements

">

To successfully fill this role, you should possess the following skills and qualifications:

">
  • ">
  • At least 2 years of previous experience in the luxury hotel, leisure, or retail sector or has Front Office experience">
  • Familiarity with luxury food & beverage sequence of service">
  • Calm, efficient, resourceful, and organized">
  • Excellent personal presentation and communication skills">
  • A passion for delivering exceptional levels of Guest service">
  • Ability to listen and respond to demanding Guest needs">
  • Multi-lingual">
  • Accountable and resilient">
  • Ability to work under pressure">
  • Flexibility to respond to a range of different work situations">
">

What We Offer

">

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

">

Why Choose Us?

">

We are committed to delivering exceptional guest experiences and providing our team members with the skills and resources they need to succeed. If you are passionate about delivering exceptional levels of guest service and have the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity.

"]},

  • Luxury Guest Experience Specialist

    7 days ago

    Singapore beBeeService Full time

    Job Title: Luxury Guest Experience SpecialistAt our esteemed establishment, we seek a highly skilled and dedicated individual to fill the role of Luxury Guest Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional service and creating unforgettable experiences for our discerning guests.Key...

  • Chief Hotel Experience Officer

    5 days ago

    Singapore beBee Guest Full time

    Hotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...

  • Luxury Hotel Guest Experience Expert

    3 days ago

    Singapore beBeeLeadership Full time $90,000 - $120,000

    About this role:As a Guest Experience Team Leader, you will be responsible for delivering exceptional guest experiences at our luxury hotel. You will oversee and coordinate all aspects of a guest's stay, from anticipating their needs to exceeding their expectations.Your primary responsibility will be to build meaningful connections with guests, addressing...

  • Luxury Guest Experience Specialist

    3 days ago

    Singapore beBeeHospitality Full time $72,000 - $96,000

    Executive Guest Services ManagerJob Overview:We are seeking a highly skilled and resourceful Executive Guest Services Manager to support our Guest Services team. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily operations.The ideal candidate is...

  • Luxury Hotel Experience Specialist

    4 days ago

    Singapore beBeeCustomerService Full time $2,400 - $4,200

    Luxury Hotel Host Job DescriptionJob Title: Luxury Hotel HostThe ideal candidate will possess a strong passion for delivering exceptional customer service and have a keen eye for detail. As a key member of our hospitality team, you will be responsible for ensuring that every guest has an outstanding experience at our hotel.Responsibilities:Deliver...

  • Luxury Guest Experience Coordinator

    3 days ago

    Singapore beBeeCustomer Full time $30,000 - $40,000

    Job DescriptionWe are seeking a highly organized and meticulous Luxury Guest Experience Coordinator to join our dynamic team. As a Luxury Guest Experience Coordinator, you will be responsible for the operational efficiency of all guest areas during your shift, ensuring that guests receive a consistent luxury experience.The successful candidate will be...

  • Senior Luxury Guest Experience Manager

    11 hours ago

    Singapore beBeeLuxury Full time $90,000 - $120,000

    As a Senior Butler, you will play a key role in delivering exceptional guest experiences at our luxury resort. This is an exciting opportunity to join a team of professionals who share your passion for providing world-class service.Job DescriptionThe Senior Butler will be responsible for leading and supervising the daily operations of the Butler Services...

  • Luxury Guest Experience Specialist

    3 days ago

    Singapore beBeeHospitality Full time $36,000 - $42,000

    Guest Services Associate Job SummaryWe are seeking a skilled Guest Services Associate to join our team. As an integral part of the Guest Services Team, you will be responsible for ensuring our guests receive exceptional service from the moment they arrive until their departure.About the RoleYou will welcome guests upon arrival and departure according to our...

  • Hotel Guest Experience Specialist

    3 days ago

    Singapore beBeeGuestExperience Full time $4,000 - $6,000

    Hotel Guest Experience SpecialistThe Hotel Guest Experience Specialist role is an essential position within our organization, responsible for delivering exceptional customer service and ensuring the overall satisfaction of our guests.This includes greeting and registering guests, processing their check-out, and resolving any challenges they may face during...

  • Luxury Hotel Guest Service Role

    2 days ago

    Singapore beBeeService Full time $45,000 - $90,000

    Job Opportunity: Executive Guest Service AmbassadorAt our esteemed luxury hotel, we are seeking an accomplished and resourceful individual to join our Concierge team as an Executive Guest Service Ambassador. This role is pivotal in crafting exceptional guest experiences by offering personalized recommendations, handling guest requests, and managing daily...